We aim to respond to all inquiries within 24 hours during business days (Monday-Friday, 9am-5pm NZST). For urgent technical issues, we prioritize responses and typically reply within 4-6 hours. If you're a School plan customer, you have access to priority support with faster response times. For general questions, you can also check our in-app help documentation and video tutorials, which cover most common topics.

Yes! We offer free product demonstrations for schools, education institutions, and individual teachers. These can be conducted online via video call or in-person for schools in the Auckland area. During a demo, we'll walk you through educraft's features, show you how to create slides, worksheets, and other teaching resources, demonstrate curriculum alignment, and answer any questions. Demos typically last 30-45 minutes and are tailored to your specific needs. Contact us to schedule a time that works for you.

Absolutely! We actively encourage feedback and feature requests from teachers—your input directly shapes educraft's development. Many of our current features started as teacher suggestions. When you submit a feature request, our team reviews it and considers it for future updates. We prioritize features that benefit multiple teachers and align with our mission of supporting NCEA educators. You can submit requests through the contact form, in-app feedback, or by emailing us directly. We also regularly survey users to understand their needs better.

We offer comprehensive support at multiple levels. All users have access to in-app help documentation, video tutorials, step-by-step guides, and email support. For schools on our School plan, we provide professional development sessions (both online and in-person), group training workshops, and dedicated account support. These sessions cover everything from getting started to advanced features and best practices for integrating educraft into your teaching workflow. We can also create custom training programs tailored to your school's specific needs and schedule.

For technical issues, start by checking our troubleshooting guide in the help section, which covers common problems and solutions. If that doesn't resolve your issue, contact us through the contact form or email us directly with details about the problem (what you were trying to do, what happened, any error messages, and your browser/device). Include screenshots if possible. For urgent technical problems affecting your ability to use educraft, we prioritize these requests and aim to respond within 4-6 hours during business days. School plan customers receive priority technical support.

Yes! We offer consultations for schools, departments, and education institutions interested in implementing educraft. During a consultation, we'll discuss your specific needs, demonstrate how educraft can benefit your teachers, explore pricing options, and answer questions about implementation, training, and support. Consultations are free and can be conducted online or in-person. We can also arrange consultations for individual teachers who want to understand how educraft fits their teaching style. Contact us to schedule a consultation at a time that works for you.