Terms of Service

Last updated: August 17, 2025

1. Acceptance of Terms

By accessing and using educraft ("the Service"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our service.

These Terms of Service ("Terms") constitute a legally binding agreement between you and educraft regarding your use of our AI-powered slide generation service designed specifically for NCEA teachers in New Zealand.

2. Description of Service

educraft provides AI-powered slide generation services designed specifically for NCEA teachers in New Zealand. Our service helps educators create curriculum-aligned teaching materials by:

• Generating engaging slides based on NCEA curriculum standards.
• Providing customizable templates and content structures.
• Supporting multiple subjects and NCEA levels (1-3).
• Offering export options for various presentation platforms.
• Providing educational content recommendations and suggestions.

3. User Accounts and Registration

3.1 Account Creation

To access our service, you must create an account by providing accurate, current, and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activities that occur under your account.
• Notifying us immediately of any unauthorized use.
• Ensuring your account information remains accurate and up-to-date.

3.2 Account Eligibility

You must be at least 18 years old and have the legal capacity to enter into this agreement. By using our service, you represent and warrant that you meet these requirements.

3.3 Account Security

You are responsible for maintaining the security of your account. This includes:

• Using strong, unique passwords.
• Not sharing your account credentials with others.
• Logging out when using shared devices.
• Reporting any suspicious activity immediately.

4. Acceptable Use and Prohibited Activities

You agree to use our service only for lawful purposes and in accordance with these Terms. You agree not to:

• Illegal Activities: Use the service for any illegal or unauthorized purpose.
• Unauthorized Access: Attempt to gain unauthorized access to our systems or other users' accounts.
• Service Interference: Interfere with or disrupt the service, servers, or networks.
• Harmful Content: Generate content that is harmful, offensive, defamatory, or violates others' rights.
• Copyright Violations: Use copyrighted material without proper authorization.
• Commercial Misuse: Use the service for commercial purposes beyond your educational role.
• Data Mining: Scrape, crawl, or extract data from our service without permission.
• Reverse Engineering: Attempt to reverse engineer or copy our technology.

5. Content and Intellectual Property

5.1 Your Content

You retain ownership of the content you create using our service, including:

• Slides and presentations you generate.
• Custom prompts and instructions you provide.
• Modifications and customizations you make.
• Any original content you upload or create.

5.2 Our Technology

We retain ownership of:

• Our service platform and underlying technology.
• User interface designs and layouts.
• Proprietary algorithms and processes.
• Service improvements and enhancements.

5.3 License Grant

By using our service, you grant us a limited, non-exclusive license to:

• Use your content to provide and improve our service.
• Analyze usage patterns to enhance user experience.
• Train our systems to better serve your needs.
• Ensure compliance with these Terms.

6. AI Technology and Third-Party Services

Our Service utilizes artificial intelligence technology provided by OpenAI through their API services. We want to be transparent about this:

• OpenAI Attribution: We do not claim ownership or credit for OpenAI's AI models, algorithms, or underlying technology.
• API Compliance: OpenAI's technology is used under their terms of service and API agreements.
• Our Responsibility: We are responsible for how we integrate and present their technology in our Service.
• Content Limitations: Any limitations, inaccuracies, or issues with AI-generated content may be related to the underlying AI models.
• Continuous Improvement: We continuously work to improve our integration and provide the best possible user experience.

7. Payment Terms and Subscription

7.1 Pricing and Billing

Our service operates on a subscription basis with the following terms:

• Subscription Plans: Monthly and annual subscription options are available.
• Billing Cycle: Fees are billed in advance on a recurring basis.
• Price Changes: We may change our pricing with 30 days' written notice.
• Taxes: All fees are exclusive of applicable taxes, which will be added to your bill.

7.2 Payment Processing

Payments are processed securely through our third-party payment providers. We do not store your payment information on our servers.

7.3 Refunds and Cancellations

Our refund policy is as follows:

• Free Trial: You can cancel during the free trial period without charge.
• Subscription Cancellation: You may cancel your subscription at any time.
• Refund Policy: All fees are non-refundable except as required by New Zealand law.
• Service Access: You retain access until the end of your current billing period.

8. Service Availability and Support

8.1 Service Uptime

We strive to maintain high service availability but cannot guarantee uninterrupted access. Our service may be temporarily unavailable due to:

• Scheduled maintenance and updates.
• Technical issues or system failures.
• Third-party service disruptions.
• Force majeure events beyond our control.

8.2 Customer Support

We provide customer support through:

• Email support at rumiawais@gmail.com.
• Phone support at 0800 EDUCRAFT.
• In-app help and documentation.
• Response time: We aim to respond within 24 hours during business days.

9. Limitation of Liability and Disclaimers

9.1 Service Disclaimers

Our service is provided "as is" and "as available" without warranties of any kind. We disclaim:

• Warranties of merchantability or fitness for a particular purpose.
• Warranties that the service will be uninterrupted or error-free.
• Warranties regarding the accuracy or completeness of generated content.
• Warranties that the service will meet your specific requirements.

9.2 Limitation of Liability

To the maximum extent permitted by New Zealand law, educraft shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, data, or business opportunities.
• Damages resulting from the use or inability to use our service.
• Any damages exceeding the amount you paid for our service in the 12 months preceding the claim.

10. Termination and Account Closure

10.1 Termination by You

You may terminate your account at any time by:

• Contacting our support team.
• Using the account deletion feature in your settings.
• Providing written notice of termination.

10.2 Termination by Us

We may terminate or suspend your account if:

• You violate these Terms.
• You engage in fraudulent or illegal activities.
• Your account poses a security risk.
• Required by law or regulatory authorities.

10.3 Effects of Termination

Upon termination:

• Your access to the service will cease immediately.
• We will delete your account and personal data within 90 days.
• You will lose access to any generated content.
• No refunds will be provided unless required by law.

11. Changes to Terms and Service

We reserve the right to modify these Terms at any time. When we make changes:

• We will update the "Last updated" date at the top of these Terms.
• We will notify you of material changes via email or through our service.
• Your continued use of our service after changes become effective constitutes acceptance.
• If you disagree with changes, you must stop using our service.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising from these Terms or your use of our service will be resolved through:

• Primary Resolution: Good faith negotiations between parties.
• Alternative Dispute Resolution: Mediation or arbitration if negotiations fail.
• Legal Proceedings: New Zealand courts as a last resort.
• Consumer Rights: Your rights under New Zealand consumer protection laws remain unaffected.

13. Contact Information and Support

If you have questions about these Terms or need assistance, please contact us:

14. Additional Information

For more information about consumer rights and business regulations in New Zealand, you may visit:

• Consumer Protection.
• Commerce Commission.
• New Zealand Legislation.